Apple Tech Support Report Card.
Key takeaways: Razer made the biggest leap of any manufacturer during this year's showdown. After being unable to offer phone support in because of a call-center switch, the gaming brand bounced back in a big way with phone agents who offered quick, useful support, complete with follow-up emails. The company's live chat, social media presence and smart use of Reddit for tech support also earned it big points.
Razer Tech Support Report Card. Key takeaways: While Dell' s score slipped a bit from last year, due to some inconsistent phone performance, the PC maker's timely, thorough social media and web support kept it near the top of our rankings. Key takeaways: Samsung 's social media accounts are the real stars of its tech support suite: They directed us to handy, easy-to-follow instructions whenever we asked questions over Facebook and Twitter.
The company's phone support was a mixed bag, however, alternating between speedy, useful service and drawn-out calls that didn't quite solve our problems. Key takeaways: Asus stood out with a much-improved support website that provides access to helpful live chat agents. However, the company lost a good chunk of points because of its delivery of too many incorrect answers over the phone. Key takeaways: Acer stepped up its phone support in a big way this year: Its friendly agents correctly answered all of our questions without keeping us on the phone for more than 10 minutes at a time.
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However, the company's social media and live chat offerings could use some serious improvement. Key takeaways: HP 's tech support proved to be very mixed this year. We received fast, helpful answers on social media, but only got correct answers over the phone about half of the time. We also had a drawn-out remote access session with HP that didn't result in a successful resolution. Key takeaways: Microsoft's support website is more robust than ever, and its social media agents offer speedy responses.
Apple worldwide phone numbers
However, the company's phone agents could use some brushing up on Microsoft's own products. Key takeaways: Huawei has become a force in the laptop space that's too big to ignore for this year's showdown, and the company's tech support offerings are decent, given how relatively new it is to computing.
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However, Huawei's customer service was a bit all over the place, and we got too many wrong answers across both the web and over the phone to give the brand a solid recommendation. Key takeaways: Lenovo once again landed in the bottom half of our rankings this year.
While the company offers a handy support website, its agents failed to correctly answer any of our phone questions, and they were very slow to respond to us on social media. Key takeaways: MSI continues to come in dead last in our annual tech support rankings, due to a difficult-to-parse support website and a nonresponsive Twitter account.
Official Apple Support
The company's phone support proved even worse than last year: We got only one out of three correct answers when we called. To see how well laptop makers support their products, we went undercover, posing as everyday users, and we tried to get answers to three questions. We used both the online and telephone support systems of the top 11 laptop manufacturers. Japan Within Japan: Outside Japan: 81 Macau 1. Papua New Guinea 61 3. Singapore Within Singapore: Outside Singapore: 65 1. South Korea 4. Thailand Within Thailand: 5. Tonga 61 3. Vanuatu 61 3.
Bahrain 1. Israel 1 2. Kuwait 1.
Lebanon dial 01 first, then dial 2. Oman 1 Qatar 1. United Arab Emirates 1 Telephone numbers are subject to change. Contact Apple for support and service See a list of Apple phone numbers around the world. The United States and Canada.
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Canada English Canada French Latin America and the Caribbean. Brazil Mexico Telephone numbers are subject to change. Local and national telephone rates apply. Back Toll-free phone number is for landlines. You may be charged when calling from a mobile phone. This number may not be accessible from some mobile network providers.
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